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Terms & Conditions

  • 1.1.We are D-Fly Group Ltd, a company registered in England. Our company number is 11605842. Our registered office is at Number one, Vicarage Lane, Stratford, London. E15 4HF
  • 1.2.Please read our Terms carefully. If you have any questions, please email us at or write to us at the above address.

  • 1.3.By placing an Order (as defined below), you agree to our Terms.



  • 2.1.These Terms tell you who we are, provide you with details of how to submit an Order, explain how you may cancel your order (as defined below) and receive a refund (as defined below), and provide other important information.

  • 2.2.We reserve the right to make changes to any part of these Terms from time to time. We will notify you in writing.

  • 2.3.You acknowledge and agree that we may collect, use, store and process your personal data in accordance with our [Privacy policy]. This includes processing your name, country of residence, postal address, telephone number and email address in order to contact you with sales related, production, pricing, and technical information (“Product Information“).

  • 2.4.If you have provided us with the appropriate marketing consents, we may send you information about the Products and our similar products or services.

  • 3.1.These Terms govern the basis on which your order is accepted for a slot in our manufacturing program.
  • ​3.2.To place an order you must:

be at least 18 years old (and we reserve the right to verify you age); complete the online order at (the “Website“); and pay the full balance of your cart (see refund policy section for further details).

  • 3.3.Please note:

you may cancel your Order and obtain a full refund prior to despatch of your order and up to 14 days following delivery. (See refund policy)



  • 4.1.To cancel your Order and request a refund, please email us and we will take care of the rest, it will take up to [7] working days to be processed.


  • 4.2..Post delivery 




  • 5.1.Following confirmation of your Order and prior to dispatch we will send you final details of the Product.


  • 5.2.All information, images, technical specification and design as seen on the Website or any promotional media or literature may not reflect the final Product and are subject to change.


  • 5.3.The specifications and price set out are subject to change at our sole discretion.


  • 6.1.We will provide your Order to you with all reasonable skill and care, and in accordance with these Terms.

  • 6.2.Our liability to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.


  • 7.1.Advice about your consumer rights. As a consumer, you have mandatory legal rights in relation to services that are not provided with reasonable skill and care or not as described, or as otherwise set out under laws applicable to your country. Nothing in these Terms will affect these mandatory legal rights.

  • 7.2.Site availability. Whilst we will try and make the order process available to you via the Website, we cannot guarantee this.

  • 7.3.We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation within our group company.

  • 7.4.You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

  • 7.5.Nobody else has any rights under this contract. These Terms are between you and us. No other person shall have any rights to enforce any of its terms.

  • 7.6.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  • 7.7.Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

  • 7.8.Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Priority Access Order in the English courts. However, you shall not be prevented from bringing or defending proceedings in your home state nor of the protection afforded to you by the mandatory rules of law of the country in which you live.

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