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Standard Warranty Terms
Nothing in these warranty terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
We provide a 12 month warranty on all new Dragonfly Hyperscooters and subject to the following exclusions:
*loss or breakage of plastic components such as throttle, charge port, mudguard, lights, display and all buttons & levers
*perishables such as brake systems, tyres and inner-tubes, cables, fuses, grips,kickstand, brake pads and rubber steering mechanism pads
*Commercial use (unless leased by us specifically for this purpose), private rental, competition, off and on road racing and towing cargo
*Inappropriate riding or abusive treatment resulting in damage to the machine [see our “Good Use & Maintenance” document
*Water ingress caused by riding through extreme rain / deep puddles
*components that were not supplied by the manufacturer (non-genuine parts) and which are of inferior quality and / or design.
Dragonfly Hyperscooters require regular maintenance and safety checks and our warranty requires the purchaser to have a basic 6 monthly service check at a professional D-fly Group Ltd approved bike or scooter servicing centre. We define professional as any service centre which employs a technician who is trained to the following standards: Cytech technical e-bike or a diploma in bike maintenance.
1.Quality and Warranty
1.1 We warrant that on delivery, and for a period of 12 months from the date of delivery (Warranty Period), the Goods shall:
(a) conform in all material respects with their description;
(b) be free from material defects in design, material and workmanship; and
(c) be of satisfactory quality.
(a) You give notice in writing during the warranty period within a reasonable time of discovery that the Goods do not comply with the warranty set out above;
(b) We are given a reasonable opportunity of examining such Goods; and
(c) You (if asked to do so by us) return such Goods to our place of place of business at your cost,
(d) We shall, at our discretion, repair or replace the defective Goods, or refund the price of the defective Goods in full.
1.2 We shall not be liable for the Goods' failure to comply with the warranty set out above if:
(a) You make any further use of such Goods after giving notice;
(b) the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
(c) you alter or repair such Goods without our written consent;
(d) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
(e) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
1.3 These terms shall apply to any repaired or replacement Goods supplied by us.
2. If There Is a Problem With the Product
2.1 How to tell us about problems. The customer must first email us email@example.com and then return the product to us for inspection (at the customer's cost) if the customer thinks the product has a factory defect. Only after inspection, if the product is identified as defective (factory defect), the product is either fixed then returned to the customer or exchanged for another product if the product can’t be fixed, considering the product is still under warranty.
2.2 Nothing else other than factory defects, is covered by the warranty. In other words, no warranty on accidental damage, misuse, damage caused in transit, consumable parts etc. If you return the product to us for inspection and the product doesn't have any factory defects, we may charge you an inspection fee of £50.
2.3 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
3. Price and Payment
3.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
3.2 We will pass on changes in the rate of TAX or VAT. If the rate of TAX or VAT changes between your order date and the date we supply the product, we will adjust the rate of TAX or VAT that you pay, unless you have already paid for the product in full before the change in the rate of TAX or VAT takes effect.
3.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
3.4 When you must pay and how you must pay. We accept payment with credit and debit cards through our on line platform.
3.5 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
4. Our Responsibility for Loss or Damage Suffered By You
4.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
4.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
4.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
4.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.